Terms and Conditions

1 Services Offered

Anjaneya Info Solution provides commercial and residential IT hardware, infrastructure engineering, and maintenance services across 12 core verticals:

• Laptop & Desktop Repairs: Chip-level motherboard fixes, screen and keyboard replacement, liquid spill treatments, RAM/SSD upgrades, GPU & power supply servicing.
• CCTV Surveillance: 4K/HD dome and bullet camera installation, NVR/DVR storage diagnostics, night vision IR repairs, cabling, and mobile live-view setup.
• Enterprise Networking: Structured Cat6 and fiber LAN cabling, managed switch configurations, Wi-Fi mesh planning, and hardware firewalls.
• Annual Maintenance Contracts (AMC): Comprehensive and non-comprehensive preventive maintenance for Computers, CCTV, Network Infrastructure, and Printers.
• Workstation Installation & Printer Services: Bulk workstation deployment, OS provisioning, printer roller rebuilds, and consumables management.
• Server Room AC & Tech Cooling: Precision server cooling, split/window AC chemical jet cleaning, and refrigerant leak checks.

2 Service Booking, Estimates & Quotations

Customers may request services via our online booking form, WhatsApp (+91 9249453543), or phone hotline. All initial on-site visits include an initial diagnostic inspection. Our technician will provide a clear, upfront estimate before performing any non-standard repairs or replacing components.

3 Pricing, Billing & Payment Gateway Terms

All transactions processed on our website are conducted in Indian National Rupees (INR - ₹) unless explicitly stated otherwise. Pricing for standard services and AMC plans will be clearly displayed prior to transaction confirmation.

Invoices detailing GST and applicable taxes will be provided digitally via email, SMS, or WhatsApp upon successful transaction completion.

4 Cancellation & Refund Policy

We aim for complete transparency regarding service cancellations and payment refunds:

• Cancellation Prior to Dispatch: If you cancel a booked on-site service before the technician has been dispatched, a 100% full refund of any prepaid booking fee will be issued.
• Cancellation After On-Site Arrival: If an appointment is cancelled after the technician has arrived on-site and completed the diagnostic inspection, a nominal diagnostic visit fee may be deducted, and the balance refunded.
• Unserviceable Hardware: In the rare event that a hardware fault cannot be repaired due to obsolete or unavailable spare parts, any prepaid repair balance will be promptly refunded.
• AMC Contract Cancellations: AMC contracts can be cancelled within 14 days of enrollment if no major breakdown calls have been serviced, subject to a pro-rata administrative deduction.
• Refund Timeline: All approved refunds will be credited back to the customer's original payment method (bank account, UPI, or card) within 5 to 7 business days in compliance with standard payment gateway processing timelines.

5 Service Fulfillment & Delivery Policy

As a tech services provider, our deliverables consist of on-site technical labor, component installations, and diagnostic repairs:

• On-Site Dispatch SLA: Under standard operating conditions, our certified technicians are dispatched within 30 to 60 minutes of booking confirmation for emergency calls.
• Repair Turnaround Time (TAT): Standard laptop, desktop, and CCTV repairs are executed on the same day or within 2 to 4 hours. Complex chip-level board repairs requiring laboratory inspection take 24 to 48 hours with client consent.
• Proof of Delivery: Fulfillment is acknowledged via a digital or physical job sheet signed by the customer after verifying the working status of the equipment.

6 Warranty & Replacement Policy

We stand firmly behind our engineering quality:

• 90-Day Repair Warranty: All hardware repairs and replaced components carry a minimum 90-day replacement warranty covering manufacturing defects.
• 1-Year Installation Warranty: Turnkey CCTV and structured network cabling installations carry a 1-year workmanship warranty.
• Exclusions: Warranty does not cover subsequent physical impact, liquid spills, unauthorized third-party tampering, electrical surges, or lightning strikes occurring post-delivery.

7 Customer Data Backup & Limitation of Liability

While our engineers exercise extreme care during all diagnostic and repair procedures, customers are strongly encouraged to maintain independent backups of critical data before handing over devices. Anjaneya Info Solution shall not be liable for incidental loss of data resulting from pre-existing storage drive corruption or hardware failure.

8 Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal disputes arising in connection with our services or payments shall be subject to the exclusive jurisdiction of the competent courts in India.

9 Merchant Contact & Grievance Redressal

For any billing inquiries, payment status, service questions, or grievances, our customer care desk is directly accessible: